Q. Do I get a free trial?
A: Yes, we provide you 30-day free trial version without any costs. The free trial provides access to all coverage available in the latest release.
Q. How many times am I allowed to get a free trial?
A: Every customer can use Jeppesen Mobile FliteDeck VFR for 30-days for free with all functionality in within all coverage available only once.
Q. Is the free trial version limited?
A: No, your Jeppesen Mobile FliteDeck VFR 30-day free trial version is neither limited in functionality nor in coverage.
Q. How do I get a Trial?
A. Download the App first. Than please click the "Free Trial" button on the Product webpage
and follow the prosess. After submitting a Trial on the product webpage, open the application on the iPad and activate it using your email Address and Password.
Q. How do I know that my free trial is over?
A: Your Jeppesen Mobile FliteDeck VFR is your friend and keeps you up-todate through notifications. You will exactly now when your coverage will expire.
Q. What happens with my data after my free Trial is expired?
- Mobile FD VFR is no longer usable for the customer, as the free trial subscription expires
- The user cannot log in to Mobile FD VFR anymore, because he simply has no subscription
- Jeppesen will delete the navigational data, but we keep the topography data, the personal settings, profiles and routes on the app
- If the user deletes the entire application all data will be removed as well
- If the user buys a new subscription, he should be able to directly use the application afterwards and
all personal settings profiles and routes will be available again, he only needs to update the coverage (nav data)
Q. On how many devices am I allowed to install my free trial?
A: You can install your free trial coverage license on two devices. If you want to move one installation onto another device, use the deactivation to release one installation.
FAQ's "Technical Support"
Q. What kind of iPad do I need?
A: Jeppesen Mobile FD VFR perfectly utilizes iPad© 2, iPad© 3, iPad© 4, iPad© Mini, iPad© Air and iPad© Air 2. We recommend reserving approx. 3GB of space on your iPad, but this is primarily dependent on your data license you buy. We recommend a model with built-in WiFi + 3G /Cellular. These are the only models which are equipped with assisted GPS. WiFi only models can only be used with an external GPS sensor for flight execution.
Q. Does JeppFD VFR work on iPad Mini?
A: Yes, JeppFD VFR works fantastically on the iPad Mini. It's wonderful how efficient you can be with this little device and Jeppesen Mobile FliteDeck VFR in preparation and execution of your flight.
Q. Does JeppFD VFR work on an iPhone?
A: No, at this time we only support the iPad© 2, iPad© 3, iPad© 4, iPad© Mini, iPad© Air and iPad© Air 2 . But Jeppesen is actively evaluating other tablet and mobile devices from Apple, Android and Windows 8, based on customer demand.
Q. How can I activate my device?
A: Your Jeppesen Mobile FliteDeck VFR application works only with an active data license. Please make sure you have bought this on our web page. With an active data license, use your Jeppesen credentials (username & password) to activate the application. Make sure you are connected to the internet through WiFi or cellular connection.
Q. How can I deactivate my device?
A: There are two options two deactivate your device. 1) Outside the application, open the settings menu, search for JeppFD VFR, and use the deactivation button. Open again the application; it deactivates automatically. 2) In the browser, go to myjeppesen.com and use your existing Jeppesen credentials to login. After successful login, search for SiteKey Management on the landing page. Here you can deactivate your device. In both cases, we delete all coverage data, but we will keep your flights and user settings for the next use.
Q. Where do I find Serial Number and the SiteKey?
A: Your data license Serial Number and Site Key are stored outside the application. Go to the settings menu and search for JeppFD VFR. Open the submenu Serial Numbers.
Q. Why can I not start the application?
: Make sure you have a valid Mobile FliteDeck VFR data license and you use your Jeppesen credentials (username & password) to login into the application. Remember that you need to have internet connection available to be able to start the application. If you are still not able to start the application, please contact our technical support
Q. Why I don't see any coverage data although I have bought a coverage?
A: When you start the application the first time, we notify you about the available coverage and the download option. If this will not happen, go to "Downloads" and manually update your coverage by clicking the update symbol under the "My Coverage" submenu.
Q: How do I get Jeppesen Mobile FliteDeck VFR?
: Jeppesen Mobile FD VFR is available for free to download from the AppStore from Apple. Initially, it is available for iPad, although Jeppesen is actively evaluating other tablet and mobile devices, such as Android and Windows 8, based on customer demand. Get the application here
Q: How can I subscribe for data coverage?
: Jeppesen Mobile FliteDeck VFR data coverage is available as one time or annual license. The data coverage and an overview of the difference is available on the "Buy now" page.
Q: Which electronic coverage licenses are eligible?
: Jeppesen Mobile FliteDeck VFR is a complete new product which has its own data license agreement. A Jeppesen Mobile FliteDeck VFR single coverage combines Jeppesen VFR Enroute, VFR Terminal (Jeppesen's Approach and Bottlang Airway Manual), Airport Directory, Country-, & Area, and Airport text information. If you don't have a Jepp FD VFR coverage license yet, purchase your coverage
on our web page. A JeppView charting subscription is not eligible with this product.
Q: What does "one time access" exactly mean?
A: One time stands for a monthly data license which is valid for 28-days. We are currently investigating the possibility to offer different "one time" options, such as one week, one day or even a one flight data license
Q: Will my coverage license be automatically renewed?
: We only renew the annual licenses according to the purchasing plan
. A one time license does not automatically renew.
Q: What happens when my data license is expired?
A: You won't be able to use Mobile FliteDeck VFR anymore. But we keep your flight and user data available for the usage
Q: Do I lose all my data, when my subscription is expired?
A: We will keep your flights and user data available for the next usage of Mobile FliteDeck VFR. All coverage data will be deleted, except the cultural data information which will fasten your coverage download time within the next use.